Privacy Policy

Last Updated: 28.03.25 

Techno Cool Engineering Ltd. (“Company,” “we,” “our,” or “us”) is committed to protecting and  respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard  your personal information. 

1. Who We Are 

Techno Cool Engineering Ltd. is a company registered in England and Wales under Company  Number 10129465, with a registered office at 24 Jute Close, Fareham, England, PO16 8EZ. We  specialise in the design, supply, installation, and servicing of HVAC systems in the UK. 

For any privacy-related queries, you can contact us at: 

• Email: info@technocool.co.uk 

• Telephone: 0333 567 2125 

2. Information We Collect 

We may collect and process the following personal data: 

• Identity and Contact Information: Name, email address, phone number, postal address. • Transaction Data: Details of services provided, payments, and invoices. 

• Technical Data: IP address, browser type, and usage data when you interact with our  website. 

• Communication Data: Any information you provide when contacting us. 

3. How We Use Your Information 

We use your personal data for the following purposes: 

• To provide our HVAC services, including design, supply, installation, and servicing. • To communicate with you regarding inquiries, quotations, or service updates. • To manage billing, payments, and accounting records. 

• To improve our website and customer experience. 

• To comply with legal and regulatory obligations.

4. Legal Basis for Processing 

We process personal data based on the following legal grounds: 

• Contractual Necessity: When data processing is required to fulfill a contract with you. • Legitimate Interests: For business improvements, customer support, and fraud prevention. • Legal Obligation: To comply with applicable laws and regulations. 

• Consent: Where required, such as for marketing communications. 

5. How We Share Your Information 

We do not sell or rent personal data. However, we may share information with: • Service providers and partners who assist in delivering our services. 

• Regulatory bodies or law enforcement when legally required. 

• Payment processors for transactions. 

6. Data Retention 

We retain personal data only for as long as necessary to fulfil the purposes for which it was  collected, comply with legal obligations, and resolve disputes. 

7. Data Security 

We implement technical and organisational measures to protect personal data from unauthorised  access, loss, or misuse. 

8. Your Rights 

Under UK data protection laws, you have the right to: 

• Access, correct, or delete your personal data. 

• Restrict or object to processing. 

• Withdraw consent for marketing communications. 

• Lodge a complaint with the Information Commissioner’s Office (ICO). To exercise your rights, contact us at info@technocool.co.uk.

9. Cookies and Tracking Technologies 

We may use cookies to improve website functionality and user experience. You can manage cookie  preferences through your browser settings. 

10. Changes to This Privacy Notice 

We may update this Privacy Notice from time to time. The latest version will always be available on  our website. 

For any questions regarding this Privacy Notice, please contact us at: Techno Cool Engineering  Ltd. 

24 Jute Close, Fareham, England, PO16 8EZ  

Email: info@technocool.co.uk  

Telephone: 0333 567 2125